Telesales Team Lead

  • Full Time
  • Anywhere

Job Description / Responsibilities

Their work includes:

  • Maintain leads and target lists for potential customers
  • Ensure that the CPML team meets the sales targets
  • Coaching the telesales team by providing them with effective strategies and product knowledge
  • Ensure disciplined use of CRM system, communication and customer management
  • Develop and maintain customer relationships
  • Handle customer complaints and enquiries when forwarded
  • Monitor random calls for quality assurance
  • Regular appraisal of targets achievement to reporting hierarchy
  • Keep a record of all outgoing/ incoming calls on proper ledgers
  • Negotiate/close deals
  • Strictly abide by the rules and policies of the organization

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